Terms and Conditions

Last Updated: August 20, 2026

Welcome to The Citizenry. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to these terms.

1. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the website for fraudulent or unlawful activities.
• Attempt to interfere with the operation or security of the website.
• Access or use another person’s account without authorization.
• Copy, reproduce, or misuse website content without permission.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate.

However, colors and appearance may vary depending on your device or screen settings.

Product availability may change without notice. We reserve the right to correct errors or update product information when necessary.

3. Pricing

All prices are displayed in United States Dollars (USD) unless otherwise stated.

Prices, promotions, and product availability may change from time to time. The price applicable to your order will be the price displayed at checkout when you complete your purchase.

Applicable taxes and shipping charges will be displayed during checkout when applicable.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation email. This confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, product availability issues, or other legitimate circumstances.

If we cancel an order after payment has been processed, we will issue an appropriate refund.

5. Payment

We accept payment methods displayed at checkout, which may include major credit and debit cards and PayPal.

Payment information is processed through secure payment providers. Please review our Payment Policy for additional information.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Standard shipping generally takes an additional 5–7 business days after processing.

Estimated total delivery time is therefore approximately 6–10 business days.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or circumstances outside our control.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Eligible products may generally be returned within 30 calendar days of delivery, subject to the conditions stated in our Return & Refund Policy.

Items must meet the applicable return requirements before a refund can be approved.

Please review our Return & Refund Policy for complete details.

8. Intellectual Property

Unless otherwise stated, content available on this website, including text, graphics, logos, images, product descriptions, and other materials, is owned by or used by The Citizenry with appropriate rights.

You may not reproduce, distribute, modify, or commercially use our website content without prior authorization.

9. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, or other technology providers.

Third-party services may have their own terms and privacy policies. We are not responsible for services that we do not control.

10. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify website features for maintenance, security, updates, or other operational reasons.

11. Limitation of Liability

To the extent permitted by applicable law, The Citizenry will not be responsible for indirect, incidental, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

13. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, website, or legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about these Terms and Conditions, please contact us:

The Citizenry
Email: support@thecitizenry.shop

By using our website or placing an order, you acknowledge that you have read and agree to these Terms and Conditions.