Return & Refund Policy

Last Updated: August 20, 2026

At The Citizenry, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the conditions outlined below.

1. 30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be unworn, if applicable.
• Be returned with original packaging and tags, where applicable.
• Include proof of purchase or order information.
• Not show signs of damage caused by misuse or improper handling.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: support@thecitizenry.shop

Please include your order number, the item you wish to return, and the reason for the return. We will provide the appropriate return instructions.

Please do not send items to an address without receiving return instructions from our customer support team.

3. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other customer preference, the customer may be responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide appropriate assistance.

4. Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@thecitizenry.shop as soon as possible.

Please provide your order number and, when applicable, photographs showing the issue. We will review your request and work with you to find an appropriate solution.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature or applicable restrictions. Any product-specific return restrictions will be clearly communicated on the applicable product page or at the time of purchase.

7. Exchanges

If you would like to exchange an item, please contact our customer support team at support@thecitizenry.shop. Exchange availability may depend on product availability.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@thecitizenry.shop. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, our standard return policy may apply.

9. Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

The Citizenry
Email: support@thecitizenry.shop

We are committed to providing clear and helpful customer service throughout the return and refund process.