Payment Policy

Last Updated: August 20, 2026

At The Citizenry, we aim to provide a secure, convenient, and transparent payment experience for every customer. This Payment Policy explains the payment methods we accept and how payments are processed.

1. Accepted Payment Methods

We accept the following payment methods for eligible purchases:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Other payment methods displayed at checkout, when available

All available payment options will be shown during checkout before you complete your order.

2. Payment Currency

Unless otherwise stated, product prices and transactions are processed in United States Dollars (USD).

Your payment provider or bank may apply currency conversion fees if your account uses a different currency.

3. Payment Authorization

When you place an order, your payment method may be authorized to verify that sufficient funds or credit are available.

An order is considered successfully placed after the payment has been authorized or successfully processed.

If a payment cannot be authorized, the order may not be completed.

4. Payment Security

We use trusted payment processing services and reasonable security measures to help protect payment and transaction information.

Payment details are processed through secure payment systems. We do not intentionally store complete credit or debit card numbers on our own systems.

5. Order Confirmation

After a successful order, you will receive an order confirmation by email containing relevant order details.

If you do not receive an order confirmation, please contact us at support@thecitizenry.shop.

6. Pricing and Charges

The total amount payable, including applicable product prices, shipping charges, taxes, or other applicable fees, will be displayed during checkout before payment is submitted.

We aim to keep all pricing information clear and accurate.

7. Payment Issues

If your payment is declined or cannot be processed, please verify your payment information or contact your payment provider.

If you continue to experience an issue, contact us at support@thecitizenry.shop and we will assist you.

8. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Once we process a refund, the time required for the funds to appear in your account may depend on your bank or payment provider.

For more information, please review our Return & Refund Policy.

9. Fraud Prevention

We may review transactions for security and fraud-prevention purposes. Orders may be delayed, declined, or cancelled when there is a reasonable concern regarding unauthorized or fraudulent activity.

If additional information is required to verify an order, our customer support team may contact you using the information provided at checkout.

10. Contact Us

If you have questions regarding payments, charges, or refunds, please contact:

The Citizenry
Email: support@thecitizenry.shop