Frequently Asked Questions (FAQ)

Last Updated: August 20, 2026

1. How long does it take to process my order?

Orders are generally processed within 1–3 business days after the order is successfully placed.

2. How long does shipping take?

After processing, standard shipping generally takes 5–7 business days.

The estimated total delivery time is approximately 6–10 business days, including processing and shipping.

3. Where do you ship?

We currently offer shipping within the United States. Available shipping options and charges will be displayed at checkout.

4. Will I receive tracking information?

Yes. Once your order has shipped, we will send a shipping confirmation email containing your tracking information.

5. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@thecitizenry.shop.

We will make reasonable efforts to assist before the order has been processed or shipped. Changes or cancellations cannot always be guaranteed after shipment.

6. What payment methods do you accept?

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

The payment options available for your order will be displayed during checkout.

7. What currency are your prices displayed in?

Unless otherwise stated, our prices are displayed in United States Dollars (USD).

8. Can I return my order?

Yes. Eligible products can generally be returned within 30 calendar days of delivery, subject to the conditions in our Return & Refund Policy.

Items generally need to be unused and in their original condition and packaging.

9. How do I request a refund?

Please contact us at support@thecitizenry.shop with your order number and return information.

Once the returned item is received and inspected, an approved refund will be issued to the original payment method.

10. What if I receive a damaged or incorrect item?

Please contact us as soon as possible at support@thecitizenry.shop and provide your order number and, when applicable, photographs of the issue.

We will review the situation and assist you with an appropriate resolution.

11. What should I do if my package is delayed?

First, check the tracking information provided in your shipping confirmation email.

If your package appears significantly delayed or there is an issue with delivery, contact us at support@thecitizenry.shop and provide your order number and tracking information.

12. How can I contact customer support?

You can contact our customer support team by email:

The Citizenry
Email: support@thecitizenry.shop

We will be happy to assist with questions about products, orders, payments, shipping, returns, and refunds.