Shipping Policy

Last Updated: August 20, 2026

At The Citizenry, we are committed to providing a reliable and convenient shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days after the order is successfully placed.

• Orders are processed Monday through Friday, excluding holidays.
• Orders placed on weekends or holidays will begin processing on the next business day.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Time

After your order has been processed and shipped, standard delivery generally takes 5–7 business days.

Estimated Total Delivery Time

Processing: 1–3 business days
Shipping: 5–7 business days
Total estimated delivery: 6–10 business days

Delivery times are estimates and may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.

3. Shipping Coverage

We currently offer shipping within the United States.

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Shipping Carriers

Orders may be shipped through trusted carriers such as:

• USPS
• UPS
• FedEx
• Other reputable delivery carriers when appropriate

The carrier selected may vary depending on the size, weight, destination, and shipping method of the order.

5. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before payment is completed.

Any promotional free-shipping offers will be clearly stated on our website and may be subject to specific terms.

6. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor the progress of your shipment through the applicable carrier.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@thecitizenry.shop. We will make reasonable efforts to assist before the order is shipped, but changes cannot always be guaranteed after shipment.

8. Delayed or Lost Shipments

Although we work with reliable shipping carriers, delivery delays may occasionally occur because of weather, carrier disruptions, holidays, high order volumes, or other circumstances beyond our control.

If your package appears to be delayed or lost, please contact us at support@thecitizenry.shop with your order number and tracking information so we can assist you.

9. Damaged Packages

If your order arrives damaged, please contact us at support@thecitizenry.shop as soon as possible and provide your order number and photographs of the damaged package and product.

We will review the situation and work with you toward an appropriate resolution.

10. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

The Citizenry
Email: support@thecitizenry.shop

We are happy to assist you with shipping and delivery questions.