Privacy Policy

Last Updated: August 20, 2026

At The Citizenry, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction details
• Products purchased
• Customer service communications
• Information you voluntarily provide through forms or other interactions

We may also automatically collect limited technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Referring website
• Date and time of website visits

2. How We Use Your Information

We may use collected information to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Process payments and refunds.
• Send order confirmations and shipping updates.
• Respond to customer service inquiries.
• Provide information you request.
• Improve our website, products, and services.
• Detect and help prevent fraudulent or unauthorized transactions.
• Maintain website security and functionality.
• Comply with applicable legal requirements.

3. Payment Information

Payments may be processed through secure third-party payment processors.

We do not intentionally store complete payment card information on our own systems. Payment information is handled by the applicable payment processor according to its privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business, including providers involved in:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting and technology
• Customer support
• Fraud prevention and security

These service providers are expected to use information only as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Third-Party Services

Our website may contain links to or use services operated by third parties. These third parties may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

8. Children’s Privacy

Our website is not intended to knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can review and take appropriate action.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Citizenry
Email: support@thecitizenry.shop

We are committed to handling customer information responsibly and transparently.